Our staff is never gets annoyed answering questions. However, for the sake of better supporting customers, we've compiled a small list of commonly asked questions and answers.

Q: Why can't I telnet into my server? What is SSH?

A: Telnet is an antiquated protocol, passing data from one computer to another without encryption. Because you must login with a password to our servers, we feel it's best for your security if you use some sort of encryption. SSH is similar to Telnet, except that everything is encrypted. This immensely reduces chances of malicious server abuse.

Q: I want to run my own log analysis tool. Where are my logs?

A: Look inside your home folder. The contents of a folder titled "logs" should look like this:

Your folder should look like this, only with your site's name instead of "tobinhosting.com".

Logs without numbers are current and live. Logs with numbers are archived (year.month.date). Error logs follow the same format (in this case they would be titled "tobinhosting.com-error_log", "tobinhosting.com-error_log.20030502", etc.).

Q: What is your SMTP server?

A: Like most web hosts, we do not provide SMTP servers for our e-mail accounts. We do this simply because we're not best suited for the job. By using your internet service provider's SMTP server you will get better speeds and more security.

Q: What's my login for webmail?

A: Your login for webmail is your user name. For instance, if your e-mail is bob@domain.com, your login is simply "bob".

Have a question that wasn't covered? It's possible it hasn't been asked yet. Head over to the support page.